Terms and Conditions
Bookings can be made directly with the motel via phone 08 9277 2766, email email@example.com or via our website www.flagmotorlodge.com.au.
1.1. Reservations are subject to availability and actual pricing at the time of booking.
1.2. All quotes are valid for 24hrs only. Any verbal quote given is an estimate only of price, which will be subject to written
advice on confirmation of reservation.
1.3. All accommodation bookings must be guaranteed at the time of reservation by provision of Valid Credit Card details.
1.4. This credit card must be valid for the entire stay.
Please present the credit card used to make the reservation upon check-in.
1.5. If you are booking on behalf of someone else, you must contact the motel directly to arrange for third party billing.
1.6. You will not be charged for any accommodation booking prior to the date on which you are due to arrive.
1.7. By providing valid credit card details you warrant that you have the authority to use the credit card and you authorise Flag Motor Lodge to charge the cost of your booking to the credit card in the case of cancellation, no show penalties, or additional costs as detailed below.
1.8. All reservations will be confirmed by email or fax.
1.9. If email or fax is not available, the cancellation policy will be explained over the phone.
2. CHARGE BACKS
2.1. All care must be taken to ensure that the information provided to the motel is correct.
2.2. When making a reservation with Flag Motor Lodge the following details are required:
2.3. Guest Details - name, address, mobile number, ETA, email.
2.4. Valid Credit Card details – cardholder name.
2.5. Booking Agents Details – name, phone number, fax number, email.
2.6. Email address for forwarding invoices and confirmations.
3. TERMS AND CONDITIONS
3.1. BOOKING ARRANGEMENTS
3.1.1. The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.
3.1.2. The person who makes/confirms a booking on behalf of another person shall be deemed to have accepted the booking Terms and Conditions on behalf of all persons named in the booking.
3.1.3. The person named on the booking must be the person to sign the guest registration form. Guests must advise the Motel if a third person or nominee will check-in on their behalf.
3.2. GUEST INFORMATION
Flag Motor Lodge has a strict policy for handling guest information. The information you provide to Flag Motor Lodge is confidential and protected to the fullest extent possible. Flag Motor Lodge will not disclose or distribute guest information to third parties without prior written consent by the guest.
However, by signing the guest registration form you agree to allow us to pass on to persons we deem appropriate your details should you or your visitors;
Such as but not limited to:
3.2.1. Fail to settle your account
3.2.2. Smoke in the room
3.2.3. Room degradation (such as vomit, bodily wastes)
3.2.4. General damage to motel property, fittings, fixtures
3.2.5. All non-standard cleaning charges
3.2.6. And or any problem sufficient to result in a room being withdrawn from its availability to let.
3.2.7. Any suspected criminal activity, person endangerment or unacceptable behaviour.
3.3. RATES AND CHARGES
3.3.1. Rates quoted on Flag Motor Lodge website are in AUD and are subject to change at any time.
3.3.2. Rates are inclusive of GST.
3.3.3. Rates do not include meals, transfers or incidental charges (eg. phone, internet etc)
3.3.4. Minimum length of stay restrictions may apply to certain dates during special event periods.
3.4. PAYMENT OPTIONS
3.4.1. All bookings must be secured with a Current and Valid Credit Card. Note that the payment will not be charged until your arrival at which time you may choose to pay using any alternative accepted method. Photo identification may be requested at check in
3.4.2. Standard Payments accepted include;
18.104.22.168. MasterCard – Credit Card
22.214.171.124. Visa – Credit Card
126.96.36.199. American Express Credit Card
188.8.131.52. Diners Credit Card
184.108.40.206. Company accounts (please ring and discuss with the manager on 08 9277 2766)
220.127.116.11. Personal Cheques NOT accepted
3.4.3. CREDIT CARD AUTHORITY
18.104.22.168. A Credit Card Authority form is required by the Flag Motor Lodge when a third party credit card is being used to secure and pay for the booking.
22.214.171.124. This form must be received by the Motel, 48 hours prior to guest check-in.
3.5. CHARGE BACKS
3.5.1. All charge backs must be received before a booking is confirmed.
3.5.2. Charge backs must clearly state:
126.96.36.199. Guest name
188.8.131.52. Guest contact phone number
184.108.40.206. Guest ETA
220.127.116.11. Number of rooms
18.104.22.168. Number of nights
22.214.171.124. Check-in date
126.96.36.199. Check-out date
188.8.131.52. Room rate
184.108.40.206. Room type
220.127.116.11. Valid Credit card details for payment
18.104.22.168. Consultants name
22.214.171.124. Payment type (credit card, company account – pre-arranged)
126.96.36.199. Inclusions – (room, meals, bar, shuttle, incidentals)
3.6. CASH PAYMENTS
3.6.1. If paying by cash, the full value of the accommodation booked must be paid upon check in.
3.7. CHECK-IN AND CHECK-OUT
3.7.1. Standard check- in time is 2.00pm. The name of the booking (or nominee) must be the person checking in.
3.7.2. Standard check- out time is 10.00am.
3.7.3. For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an
additional nightly charge.
3.7.4. Late check-out up to 11.00 am is at the discretion of the Motel manager and must be requested the night before check
out. Late check out after 11.00am will incur the full rate of one (1) nights’ accommodation.
3.8. LATE ARRIVALS
3.8.1. Reception is open 24 hours. If front door is locked, please ring Night Bell.
3.9.1. A $200 pre-authorisation (on credit card supplied) will be processed upon to arrival.
3.9.2. All bonds/pre-authorisations are done on a credit card only. We do not accept cash or debit cards for a bond.
3.9.3 Credit card supplied must match supplied identification
3.10. SECURITY BOND AND PHOTO ID
3.10.1. A valid, government issued photographic identification is required on check in. This includes a Passport, Drivers License, or Photo Card. These are the only accepted forms of identification. If a person attempts to check in without one of these, they will be denied entry.
3.10.2. The property pre-authorises your credit card upon arrival. Please note this process validates
the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents.
3.10.3. The pre-authorised amount is set aside by the credit card company. The pre-authorisation may affect your available
funds balance or spending limit. The credit card company will release the pre-authorised funds according to their time frame.
3.10.4. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation
has been made, we cannot release, remove or lower the authorised amount. This is a restriction placed on us by the bank, and cannot be negotiated.
3.10.5. Companies who are making bookings on behalf of staff or clients must provide written confirmation when requested that the company will accept full liability for any damage caused to our rooms or
property by the guest or any visitors of the guest
3.11. FEES AND CHARGES
3.11.1. Entry into Motel rooms is conditional upon a signed guest registration form.
3.11.2. Due to fire regulations, Management must be aware of the number of guests in all rooms.
3.11.3. All room rates are for 1, 2, 3, 4 or 5 guests, a $10 charge will be applied to any extra guests.
3.11.4. The cost of meals for extra guests is also the responsibility of the person signing the guest registration form.
3.11.5. If in the course of a guests stay, and contributable to any guests or visitors of that room, any unforeseen expenses that become apparent, the signing guests credit card will be charged an amount, appropriate to the expense, at a rate determined by the Flag Motor Lodge.
3.12. FEES CHARGEABLE TO GUESTS ACCOUNT INCLUDE, AND ARE NOT LIMITED TO:
3.12.1. Smoking in rooms - $200.00 cleaning fee may be charged.
3.12.2. Lost or stolen keys will incur a $20 fee. Attempts will be made to contact the guest who will be given the opportunity to return keys taken. Failure to do so will result in the fee being charged to their credit card or bond.
3.12.3. Room degradation (such as vomit, bodily wastes) a $200 cleaning fee may be charged, plus any professional floor cleaning charges at cost, plus a daily room tariff equal to the daily tariff that we would charge if the room was available to be let or any other rate that may be agreed to by the management, in accordance with business demand on the day, until the said room has been returned to its saleable condition.
3.12.4. Cost of repair or replacement for general damage or theft of Motel property and any problem sufficient to result in a room being withdrawn from its availability to be let. In extreme cases, criminal charges will be pursued.
3.12.5. Cost of meals, drinks (alcoholic and non-alcoholic) or snacks.
3.13. MODIFICATION OF BOOKINGS
3.13.1. A reservation made directly with the motel, may be modified with the motel. An email notifying of modification is necessary.
3.13.2. A modification to a reservation is subject to the motel’s availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees.
3.13.3. A reservation made through a Third Party Agent ie. FCM, CTM must be modified with the Third Party Agent.
3.134. A modification to a reservation should be made via email.
3.14.1. Cancellations made up to 48 hours prior to arrival will NOT incur a fee.
3.14.2. Cancellations made within 48 hours of day of arrival check-in time (2pm)– one nights’ accommodation fee will be charged.
3.14.3. A reservation made directly with the Flag Motor Lodge can be cancelled directly with the Motel provided it is within the cancellation period.
3.14.4. A reservation made through a Third Party Agent must be cancelled ie. FCM, CTM must be cancelled with the Third Party Agent.
3.14.5. Cancellation requests should be made via email.
3.15.1. NO shows - will be subject to a 100% cancellation fee ( 1 NIGHTS’ ACCOMMODATION)
3.15.2. NO refunds for room changes
3.15.3. NO refunds for early departures
3.15.4. NO refunds given after check-in
3.16. SPECIAL REQUESTS
3.16.1. Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
3.17. PARTY POLICY
3.17.1. Zero tolerance party policy.
3.17.2. In the interest of quiet enjoyment and respect for all guests at the motel, a no party policy applies to all guests staying at the property. Guests are expected to be respectful of other guests at all times, and to be quiet between 9pm-7am. No group congregations in individual guest rooms is permitted or tolerated. Immediate eviction with no refund applies to any breaches of this policy.
3.18. CHILD POLICY
3.18.1. Infants under 2 years with own Fold out Cot – no charge.
3.18.2. Children 2 years and over are charged at the extra person rate.
3.19. UNACCOMPANIED MINORS
3.19.1. All guests under the age of 18 must be accompanied by a parent/guardian.
3.19.2. The property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID when requested on check-in.
3.20.1. With the exception of Assistance dogs, ALL pets are strictly forbidden inside guest rooms. Any guests breaching this rule will face immediate eviction and a $200 cleaning fee for carpet and any soft furnishing effected.
3.20.2. Pets in vehicles/trailers are also not permitted.
3.21.1. Cooking in guest rooms is strictly forbidden by Health Authorities with the exception of the use of the kettle unless you have booked a self-contained room.
3.21.2. Fees for additional cleaning may apply should guest cook inside a guest room.
3.22.1. Due to Fire regulations, Management must be aware of number of guests in rooms.
3.22.2. NO CANDLES OR OPEN FLAMES PERMITTED. Should the Fire Alarm be activated, the cost of Emergency Services attending, will be charged to the guest if applicable.
3.23.1. All rooms are non-smoking.
3.23.2. Penalties will be charged to guests who smoke in rooms.
3.24. ENFORCEMENT OF TERMS AND CONDITIONS
Copies of these terms and conditions are available from Flag Motor Lodge. On signing our guest registration form, you agree that your access to and use of the motel is subject to these terms and conditions.